Terms & Conditions

• Credit Card means any credit card issued by any bank in the countries in which Mileagestore operates, including but not limited to VISA, American Express, MasterCard and BankCard
• Member means an eligible person who has joined Mileagestore in accordance with the Terms and Conditions.
• Non-excludable Rights means any rights or remedies that you may have which are referred to in Disclaimer and Limitation of Liability.
• Password means the word which is set by each member at the time of joining and which is required ongoing to log onto the Mileagestore website.
• Person means an individual of at least 18 years of age.
• Terms and Conditions means these terms and conditions as amended from time to time.
• Mileagestore Award means any Mileagestore or partner products or services which have been nominated by Mileagestore as eligible to be obtained by a member redeeming Miles and More miles through Mileagestore including but not limited to, gift vouchers, merchandise, travel, travel vouchers, or other benefit .
• Mileagestore means this awards program, owned and operated by The Leapfrog Group ABN 65 099 692 903.
• Mileagestore Redemption Centre means the area established by The Leapfrog Group on the website where members can choose their awards.
• Voucher means a document which may be obtained by a member redeeming Miles and More miles and which is issued on behalf of a partner and may be exchanged for a partners' product or service.
• We means The Leapfrog Group
• You means any member of the Mileagestore program.

• By clicking on the Join Now button and completing your details, you acknowledge that you have read and agree to be bound by the Mileagestore Terms and Conditions.
• We reserve the right to amend the Mileagestore Terms and Conditions in whole or in part at any time with or without prior notice to any member. Members may be notified of any changes to the Terms and Conditions via the Mileagestore website or in such other manner as we determine.
• You acknowledge that full access to the Mileagestore website is partly dependant on the browser installed on your computer.

• Membership is subject to an existing membership of the Miles and More program.
• You may join the Mileagestore on the Mileagestore website. You are not a member until you have joined by completing certain information and clicking on the Join Now button to signify your acceptance of these Terms & Conditions. Only members may redeem Miles and More miles via this site.
• Your membership in Mileagestore is non-transferable.
• Each member must have at least one unique email address.
• You agree to provide only true and complete information to Mileagestore.
• You agree to provide your email address and personal profile to Mileagestore upon joining and to notify Mileagestore immediately of any change to that information. Updates to a member’s personal profile can be made within the My Account section of the Mileagestore website
• You agree not to attempt to redeem Miles and More miles via the Mileagestore website in a manner inconsistent with: The Mileagestore Terms and Conditions; The rules of any promotions conducted under the auspices of Mileagestore ; or The intent of the Mileagestore Terms and Conditions.
• We reserve the right to limit the number of members of Mileagestore at any time.
• We reserve the right to refuse membership to the Mileagestore at any time.
• One step in the process of activating your membership in Mileagestore is to key in your Miles & More Account Number and PIN and Mileagestore Password. You will be asked to key in these details each time you seek to redeem miles. If the Miles & More Account Number or PIN or Mileagestore Password is not accepted, then your request will be denied. We are entitled to act on instructions received from you or someone purporting to be you if the Miles & More Account Number and PIN and Mileagestore Password is accepted.
• You should not divulge your Mileagestore Password or Miles & More Account Number to anyone. We will not be held responsible for transactions, which have taken place without the authority of the member
• If you believe that another person has become aware of the details that might allow him or her to transact with your Mileagestore balance without your authority, you must change your Mileagestore password. Changes to Mileagestore Passwords can be made within the My Account section of the Mileagestore website

• Miles and More miles can be redeemed for a wide range of awards as detailed on the Mileagestore website at the time of redemption. Mileagestore is not responsible for changes to, or discontinuance of, any award.
• Mileagestore awards can be obtained by the redemption of Miles and More miles.
• Miles and More miles cannot be redeemed for cash.
• All Mileagestore awards are subject to availability and restrictions may apply.
• The time taken to supply an award will vary. Mileagestore shall not be liable for any delay to supply the award.
• Upon Mileagestore awards being supplied to you, you release Mileagestore from any and all liability in respect of that redemption of Miles and More miles or use of such award.
• You must use vouchers before the expiry date shown on the voucher.
• Mileagestore is not responsible for lost, stolen, expired or otherwise destroyed awards or vouchers.
• Awards are not exchangeable for Miles and More miles or other Mileagestore awards, nor are they refundable, replaceable or transferable for cash or credit under any circumstances.
• If you are an Australian taxpayer, Mileagestore awards may be subject to personal income or other tax assessment. You are advised to check with your accountant or tax adviser for further information.
• It is the responsibility of each member to keep track of any and all redemptions made against their account.
• Offers are subject to change and are available while stocks last. Goods may not be returned or exchanged unless required by law. All merchandise and voucher delivery is normally within 21 working days, but delays may occur. Offers in this website are arranged and offered solely by Mileagestore. Images in this website are for illustrative purposes only, actual goods may differ

• We undertake to use our reasonable endeavours to maintain the privacy of your personal information. Read about our commitment to safeguarding your privacy and our credit card security guarantee in our Privacy Policy and Security Policy
• You acknowledge and agree that Mileagestore and our owners and agents (including independent auditors or consultants) may use information supplied by you including, without limitation, your name, address, email address, other demographic information, and also information about your Mileagestore redemption transactions, for administrative, planning, research and marketing purposes, and to perform services relating to Mileagestore including the customer service operations of the Mileagestore redemption centre.
• You authorise Mileagestore to disclose to third parties including partners, information you have provided or information we have about your points bank: • To a government agency to comply with a court order or request where required or authorised by or under law; • When you are participating in a promotion (e.g. a competition) and authorise its disclosure; or • If investigation of disputed transactions requires it.

• You agree that participation in Mileagestore is at your own risk.
• We do not exclude any rights or remedies which you may have pursuant to consumer protection laws in Australia and other countries in which Mileagestore operates but we exclude all other conditions and warranties implied by custom, law, statute or otherwise.
• Subject to the Non-excludable Rights: 1) Mileagestore and all services offered therein are provided on a strictly "as is" and "as available" basis without warranties of any kind either express or implied; 2) we expressly disclaim all warranties of any kind and make no warranties either express or implied including, but not limited to, warranties: • with regard to any products, services or awards you obtain through Mileagestore , providers, advertisers or other parties; • that Mileagestore will meet your requirements; • that Mileagestore will be uninterrupted, timely, or error-free; • about the results that you may obtain from the use of Mileagestore ; • about the accuracy or reliability of any information obtained through Mileagestore ; • of merchantability or fitness for a particular purpose of Mileagestore or any products, goods or services you obtain through Mileagestore ; and • created by advice or information, whether oral or written, obtained by members from Mileagestore or through Mileagestore unless expressly made therein.
• In addition, although we intend to take reasonable steps to prevent the introduction of viruses or other destructive materials to the Mileagestore website, we do not warrant, guarantee or make any representations that the Mileagestore website is free of destructive materials.
• We shall not be liable or responsible for any guarantees, warranties and representations offered by partners, advertisers, and manufacturers of merchandise or supplier of services through the Mileagestore website.
• To the extent permitted by law, we are under no circumstances liable for any loss suffered or sustained, to person or property including, but not limited to, direct, indirect, incidental, special or consequential damages or losses whatsoever that result from: • Any act or omission, deliberate or negligent by Mileagestore or our servants or agents or partners in connection with Mileagestore ; • Participation or inability to participate in Mileagestore ; • The supply of a Mileagestore award or from the theft or destruction of a Mileagestore award; . Use or access of, or any inability to use or access the Mileagestore website; or • Reliance on or use of information, services or merchandise provided on or through Mileagestore . • Misuse of Members ID or Password
• To the fullest extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is limited at our option to the following:• in the case of services supplied or offered by Mileagestore: • The supply of the services again; or • The payment of the cost of having services supplied again;
• We are not responsible for changes to, or discontinuance of, any promotion, any withdrawal by a partner from Mileagestore, or for any effect on accrual of Mileagestore reward points caused by such changes, discontinuance, or withdrawal.
• We are not responsible for failing to notify you where such failure is caused by an error in your email program, an inaccurate email address, or your failure to check your email or the Mileagestore website. Any notices or correspondence sent by Mileagestore will be deemed to have been received by you if sent to the address provided by you pursuant to clause 4.06.
• We are not responsible for any error, omission, interruption, deletion or delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of the Mileagestore website or your points bank or any messages sent by you to Mileagestore or received by you from Mileagestore.
• We are not responsible for any problems or technical malfunction of any telephone network or lines, traffic congestion on the Internet, computer systems, servers or providers, computer equipment and software or failure of any email to be received by you or Mileagestore as a result of such problems.
• You acknowledge and agree that we neither endorse the contents of messages, partner advertisements or Internet sites operated by partners which are accessed via the Mileagestore website referral buttons or other pointers, nor assume responsibility or liability for the content and accuracy of material contained therein, or any infringement of peartner intellectual property rights arising there from, or any fraud or other crime facilitated thereby.
• Your correspondence with or participation in promotions by Mileagestore advertisers and partners are solely between you and the other party. We assume no liability, obligation or responsibility for any part of any such correspondence, transaction or promotion.

• You may cease to be a member of the Mileagestore at any time by cancelling your membership on the Mileagestore website. Your membership in the Mileagestore will be cancelled immediately on receipt of that notice by Mileagestore.
• We may at any time and at our sole determination terminate your membership in Mileagestore: • For failure to comply with the Mileagestore Terms and Conditions; • For abuse or violation or for suspected abuse or violation of the Mileagestore Terms and Conditions; • For providing information that is misleading or deceptive to Mileagestore or Partners; • For failing to notify Mileagestore of email address or profile changes as soon as practicable after the change; or • Upon your death.
• Upon termination of your membership we will take reasonable steps to destroy or permanently de-identify information about your membership in Mileagestore after six months of the date of termination of your membership.

• All questions or disputes regarding Mileagestore including, without limitation, questions or disputes regarding eligibility for Mileagestore must be submitted in writing within 60 days of the transaction in question or dispute, to Mileagestore. Any such dispute shall be resolved by Mileagestore at our sole discretion. All interpretations of the Mileagestore Terms and Conditions shall be at our sole discretion. In the event that Mileagestore makes an error, such error shall not constitute a breach of any contract, and your remedy shall be limited to enrolment in Mileagestore or the credit of the disputed miles to your balance.
• Any dispute concerning goods or services received as a Mileagestore award shall be settled between you and the partner who supplied the goods or services. We will bear no responsibility for resolving such disputes or for the dispute itself.

• The Mileagestore Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia.
• You are personally responsible for any taxation or similar liability or duty arising from your participation in Mileagestore or the redemption of Miles and More miles.
• Our failure to enforce a particular term or condition does not constitute a waiver of that term or condition by Mileagestore.
• If any term or provision of these Terms and Conditions shall, by any extent, be determined to be invalid or unenforceable by a court or body of competent jurisdiction, the remainder of these Terms and Conditions shall not be affected thereby, and each term and provision of these Terms and Conditions shall be valid and enforceable to fullest extent permitted by law.